If for any reason we can't have you instantly verified we do require you to send in some additional information. This does include a copy of your government issued identification.
CoinSmart adheres to the Know Your Client requirements to protect against identity fraud, as outlined by the Ontario Securities Commission. These obligations include authenticating the identity of every CoinSmart client. By requesting these documents and your picture, CoinSmart is able to verify your citizenship/residential status, authenticate documentation and generally protect our user base by discouraging fraudulent accounts from trying to operate on our platform.