Why do I need to send in my Identification?

If for any reason we can't have you instantly verified we do require you to send in some additional information. This does include a copy of your government issued identification. 

CoinSmart adheres to the Know Your Client requirements to protect against identity fraud, as outlined by the Ontario Securities Commission. These obligations include authenticating the identity of every CoinSmart client. By asking for your picture, CoinSmart is able to verify your citizenship/residential status, authenticate documentation and generally protect our user base by discouraging fraudulent accounts from trying to operate on our platform.

We assure all our users that their documentation is received and dealt with through extremely secure channels and does not remain in CoinSmart’s database for extended periods of time. If you wish to read further on our Privacy Policy please click here.